1. Who this applies to
This policy applies to every partner business that lists food for sale through Yebo Yum. It forms part of the Partner Merchant Agreement and our Terms of Service, and should be read together with the partner obligations set out there.
2. What partners may sell
Partners may only list genuine surplus food that is fit for human consumption at the time of collection, that the partner is legally entitled to sell, and that complies with applicable South African food-safety law.
3. Prohibited items
Partners must not list or sell through Yebo Yum:
- Food that is unfit for human consumption, including food past its use-by date, spoiled, contaminated, or subject to a product recall.
- Food that has not been stored, handled, or transported in line with food-safety and cold-chain requirements.
- Alcohol, tobacco, vaping products, or any other age-restricted or licence-controlled product, unless the partner holds the required licence, the law permits its sale through the platform, and the applicable age-verification is in place.
- Cannabis, controlled substances, prescription or pharmacy medicines, and supplements that make medicinal or health claims.
- Live animals.
- Counterfeit, fraudulent, stolen, mislabelled, or illegally sourced goods of any kind, including any item that infringes a third party's trademark, copyright, or other intellectual-property rights.
- Any non-food goods (Yebo Yum is a surplus-food marketplace), unless Yebo Yum has expressly enabled an additional category in writing.
- Anything that is illegal to sell under South African law.
4. Genuine and accurately described
Partners warrant that every item they list is genuine, is theirs to sell, and is described accurately, including price, collection window, and broad dietary or allergen categories. Misleading, false, or deceptive listings are prohibited.
5. Counterfeit and authenticity
Yebo Yum has zero tolerance for counterfeit or misrepresented goods. By listing on the Service, a partner confirms that nothing it offers is counterfeit, pirated, or sold in breach of any brand owner's rights.
6. Reporting and enforcement
If you believe a listing breaches this policy, please email support@yeboyum.co.za. Yebo Yum may remove any listing, withhold a payout, or suspend or terminate a partner account for a breach, at its discretion and without limiting any other right it has under the Partner Merchant Agreement or our Terms of Service. Serious breaches may be reported to the relevant authorities.
7. Changes
We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Service after a change means the partner accepts the updated policy.
8. Contact
Yebo Yum (Pty) Ltd
119 Beach Road, Mouille Point, Cape Town, 8005, South Africa
Email: support@yeboyum.co.za