Support

Open the Yebo Yum app, allow location access so we can show partners near you, pick a Rescue Bag, and pay with your card. You'll receive a unique QR code immediately — show it at the partner during the collection window.

A surprise selection of that partner's unsold food on the day — that's the whole point of surplus food. The listing will tell you broad categories (bakery, deli, meals, etc.) and whether it contains common allergens, but we can't promise specific items.

Unfortunately once the window closes the partner is free to release or dispose of unclaimed bags. We can't guarantee a refund in this case, but if there were genuine circumstances outside your control, email us and we'll look at it.

You can cancel from the app up to 30 minutes before the start of the collection window for a full refund. After that, refunds are at our discretion (see our Terms of Service, section 6).

Email support@yeboyum.co.za within 48 hours of collection. Include your order number, a photo of the contents if possible, and a short description. We'll investigate with the partner and issue a refund where appropriate.

Please treat allergen labels as guidance only. Because contents vary day to day, the safest option is to message the partner directly before collection to confirm what's in your bag. Partners with the "no nuts" or "gluten-free" label have told us they can guarantee that specifically, but double-check if the risk to you is severe.

Card payments go through Peach Payments (Peach Payments (Pty) Ltd), a licensed South African payment service provider. Your card details are tokenised — Yebo Yum never stores your card number.

Approved refunds are initiated immediately on our side and typically reflect on your card within 3–7 business days, depending on your bank.

You shouldn't have been — partner cancellations trigger an automatic full refund. If you still see the charge after a few days, email us with your order number and we'll chase it.

In the app, go to Profile → Delete my account. We remove your personal profile within 30 days. Some records (like completed orders for tax purposes) are kept longer in anonymised form — details are in our Privacy Policy.

Use "Forgot password" on the login screen to send a reset link to your registered email. If the reset link doesn't arrive within a few minutes, check your spam folder and then email us.

Email us from your current registered address with the new address you'd like to use. We'll verify and update it.

Email tyron@yeboyum.co.za with your business name, location, and a short description. We'll send you an onboarding link and walk you through creating your first Rescue Bag listing.

Payouts are processed on the schedule shown in your partner portal, net of the service fee and any refunds issued in the period. Payments are made directly to the bank account on file via Peach Payments.

Cancel the order in the partner portal as early as possible. The customer gets an automatic full refund. Frequent partner cancellations affect your standing on the platform.